Information We Collect

We may collect personal information that you voluntarily provide when contacting us, submitting a website enquiry, requesting a quotation, booking a consultation, or otherwise communicating with Trazor IT.

Depending on how you interact with the Site, this information may include:

• Name
• Email address
• Telephone or WhatsApp number
• Country or general location
• Website address or business website
• Requested service
• Indicative project budget
• Project requirements and enquiry details
• Information contained in messages you send to us
• Communication history relating to your enquiry or project

Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically through server logs, analytics tools, cookies, security tools, and similar technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate geographic location
• Date and time of visits
• Referring website or traffic source
• Interactions with pages and website features
• Security and anti-spam information

Where required by applicable law, non-essential cookies or tracking technologies will be used subject to the choices available through our cookie consent controls.

How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and quotation requests
• Providing consultations and project estimates
• Delivering contracted services
• Communicating about ongoing projects
• Providing customer support
• Managing project requirements and revisions
• Improving our website and services
• Monitoring website performance and usage
• Maintaining website security
• Preventing spam, abuse, fraud, or malicious activity
• Maintaining business and accounting records
• Complying with applicable legal obligations

We may also send marketing or promotional communications where permitted by applicable law and, where required, after obtaining appropriate consent. You may unsubscribe from marketing communications at any time.

Legal Basis for Processing

Depending on the applicable law and the circumstances, we may process personal information on one or more of the following grounds:

• Your consent
• Steps requested before entering into a contract
• Performance of a contract or service agreement
• Compliance with legal obligations
• Our legitimate business interests

Legitimate interests may include responding to enquiries, operating and securing the Site, improving our services, managing business relationships, preventing fraud, and maintaining appropriate business records, provided such interests are not overridden by applicable privacy rights.

How We Share Information

We do not sell personal information.

We may share information with trusted service providers where reasonably necessary to operate the Site, communicate with visitors, deliver services, process enquiries, improve website performance, or maintain security.

These providers may include:

• Website hosting providers
• Email and SMTP providers
• Analytics providers
• Cloud and storage providers
• Spam and security providers
• Domain and DNS providers
• Website plugins and software providers
• Communication and consultation platforms
• Professional advisers where necessary

We may also disclose personal information where reasonably required to comply with law, regulation, court order, legal process, enforceable request from an authority, protect our legal rights, investigate fraud or security issues, or protect users and third parties.

Third-Party Services

The Site may use or integrate third-party platforms and services, including hosting, analytics, email delivery, WordPress plugins, security tools, contact forms, scheduling tools, social networks, and other website functionality.

Third-party providers process information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party services you use or interact with.

Cookies & Tracking Technologies

The Site may use cookies and similar technologies for essential website functionality, security, preferences, analytics, performance measurement, and other permitted purposes.

Essential cookies may be necessary for the Site to operate correctly. Analytics, advertising, or other non-essential technologies may be subject to consent requirements depending on your location.

You can manage applicable cookie preferences through the cookie consent controls made available on the Site.

For further information, please review our Cookie Policy .

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal, accounting, or regulatory requirements.

Enquiry and communication records may generally be retained for up to two years unless a longer or shorter retention period is appropriate based on the relationship, applicable law, or legitimate business requirements.

Information relating to contracts, invoices, completed projects, or legal obligations may be retained for longer where reasonably necessary or legally required.

Anonymous or aggregated information that no longer identifies an individual may be retained for analytical or statistical purposes.

International Data Transfers

Trazor IT serves clients and website visitors internationally. As a result, personal information may be processed or stored in countries different from the country in which you live, including through third-party hosting, email, analytics, cloud, or technology providers.

Where required by applicable law, reasonable safeguards may be used in connection with international transfers of personal information.

Your Privacy Rights

Depending on your location and the privacy laws that apply, you may have rights relating to your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information
• Request data portability where applicable
• Object to direct marketing
• Lodge a complaint with an appropriate supervisory authority

To exercise a privacy right, please contact: service@trazorit.com .

We may need to verify your identity before responding to certain requests. Requests will be handled in accordance with applicable law.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration, misuse, or destruction.

These measures may include secure website connections, access controls, website security tools, software updates, authenticated email services, backups, spam protection, and other appropriate safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. You provide information electronically at your own risk.

Third-Party Links

The Site may contain links to external websites, services, social media platforms, client websites, portfolio projects, or other third-party resources.

We do not control the privacy practices of third parties and this Privacy Policy does not apply to external websites or services. You should review the relevant privacy policy before providing personal information to a third party.

Children’s Privacy

Trazor IT’s services are intended primarily for businesses, organisations, professionals, and adult website visitors. We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information through the Site without appropriate authorisation, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technologies, website functionality, business practices, or applicable requirements.

Any updated version will be published on this page and the “Last Updated” date will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically.

Contact & Data Protection Enquiries

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or our handling of personal information, you may contact us using the details below: